Data Ethics

The principles Light of Life Sub-Acute Hospital follows whenever we handle patient, visitor and website information.

Based on our POPIA Privacy Notice · Version 1.0

1. Confidentiality comes first

Every member of staff is bound by confidentiality and professional ethics. We do not share your medical information with family without your consent, except in an emergency or where the law requires it.

2. Protected by design

Records are kept in locked cabinets and password-protected systems with access control. Staff receive confidentiality training, and records are disposed of securely.

3. Kept only as long as needed

Medical records are kept for at least 6 years after discharge (or until age 21 for minors), financial records for 5 years as tax law requires, and CCTV footage for 30 days.

4. Your information, your rights

You may ask to see, correct or delete your information, object to its processing, and complain to the Information Regulator. Decisions about you are never made by automated processing alone.

5. Extra care for children

Children's information is processed only with a parent or guardian's consent and only where it is needed for their healthcare, with additional safeguards.

6. Minimal data online

Our website and Wi-Fi collect only non-personal information, such as IP addresses, for security purposes.

7. Clear about CCTV

CCTV is used for crime prevention, detection, training and public safety, as stated in the Privacy Notice displayed at our entrance.

8. Accountable to you

Questions or concerns go to our Information Officer, the Hospital Manager on 015 516 8090. If you are not satisfied, you can contact the Information Regulator at complaints@inforegulator.org.za.